 The customer has the right to replace or return the product within 14 days from the date of purchase. Original invoice is required for replacement and/or return.

The product must be in the same condition it was in when it was purchased, suitable for storage, in its original form with all its accessories.

 If the refund request is accepted, the amount will be returned to the customer’s account within 6 working days (by returning an amount with the same card used for the purchase or a transfer to the bank account of the same customer)

 The nature of the product should be listed under the products that can be returned or refunded.

 In the event of a defect in the products, or if it does not conform to the specifications approved in the State of Kuwait, these products can be returned.

 In the event that replacement is not possible, the product will be returned and the seller is obligated to refund its price according to the value stated on the sales invoice.

 The customer has the right to exchange or return when the conditions are met, even if the goods were purchased during the discounts (discounts) licensed by the Ministry of Commerce and Industry, and in this case the value of the product mentioned in the purchase invoice is considered and its price returned in the same way used when buying

The customer cannot return or exchange the goods in the following cases:

 If the product is non-refundable by the vendor and/or it is handmade or custom made.

 If the consumer is aware of a defect that already exists in the product(s) at the time of purchase and bought it as it is

 If the specifications or packaging of the goods or merchandise prevent their replacement or return, whether the goods are damaged or it is impossible to return them to the condition of purchase, which prevents them from being resold when the goods are damaged or it is impossible to return them to their original condition

 If the consumer misuses, damages, or incorrectly installs the goods

 If the product cannot be installed again, or if there are missing accessories or components with or without carton, or with torn packaging, which must be in the same condition in which the customer purchased them.

 Any international shipping (outside the State of Kuwait) is non-refundable

 All personal care products such as (bed covers, blankets, sheets, towels, mattresses...etc.)